Call ID: 019b96e9-a9f3-7553-8a25-da6ffc17c990 Timestamp: 7 Jan 2026, 10:56 Expected Response: The call should reach the receiver without any issues, and the Success Evaluation should show “Pass.” Actual Response: The call did not reach the receiver. The Success Evaluation is not showing any status, and the Ended Reason is displayed as “Silence Timed Out.” Questions: What is the reason the call did not reach the receiver? Why is the Ended Reason shown as “Silence Timed Out”? Why is the Success Evaluation not showing any status? Kindly respond as soon as possible.

The "Silence Timed Out" ended reason means the call was ended due to prolonged silence, indicating inactivity. To address this, ensure both the assistant and the customer are prompted to speak early in the call, and check for any microphone or audio connection issues on the receiver's side. Actionable step: Review your call flow and consider adding an initial prompt or message to encourage immediate interaction, which can help prevent silence timeouts. For more details, see the [call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Call Ended Reason Documentation](https://docs.vapi.ai/calls/call-ended-reason)

Hey Azhar, Could you please check your Twilio logs to understand why this call was not received? In our system, it shows that the call was picked up, but no one spoke. Sharing the relevant Twilio logs here will help us identify the exact issue. Kind regards, Sarthak Vaish