All inbound calls failing
# support
j
Call.in progress.error vapifault worker not available All production calls to our phone numbers fail with no message and in the call logs we get the above error
v
This error (
call.in-progress.error-vapifault-worker-not-available
) indicates a Vapi system-level issue, not a configuration problem on your end.
To resolve this, please contact Vapi support and provide your
call_id
and account email for investigation. Example support request:
Copy code
Subject: All inbound calls failing - vapifault worker not available
Details: All production calls fail with error "call.in-progress.error-vapifault-worker-not-available". Call ID: [your_call_id], Account: [your_email]
According to the documentation, this is the recommended next step for vapifault errors: [Vapi Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Vapi Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason)
j
same issue. I'll contact support.
c
Hi, We are experiencing an outage currently. We are looking into this issue. You can check out updated related to this here (). Thank you for your patience.
b
+1 we are having the same issue. It is urgent. Please resolve/update us asap.
b
All my calls are failling! Please fix asap
c
Hi, The issue has been resolved. The calls should be working now