Hey there I’m a developer hired by a medical practice that’s looking to use Vapi for insurance intake so we’ll need to be HIPAA compliant. I saw there’s an enterprise healthcare custom agent but I still haven’t received an email back with any information on how we can sign up for it

Our https://vapi.ai/pricing includes unlimited concurrency, higher rate limits, and features like hands-on support, a shared Slack channel, HIPAA BAA and SOC 2 certifications, Single Sign-On (SSO) support (Okta, Azure AD, SAML, OIDC), and Role-Based Access Control (RBAC). If this sounds like it could meet your needs, please contact our sales team via this link: https://vapi.ai/sales. Once submitted, our sales team will reach out after reviewing your requirements!

Yes I submitted around 5 hours ago, I wasn’t sure if the turnaround time on replies from the sales team

Hey Jay, Sales time will reach out to you if you've filled the form, but if you requirement is just HIPAA compliant, you can also buy that as an add-on from the billing page. Here's more about it- https://docs.vapi.ai/security-and-privacy/hipaa#who-should-use-the-hipaa-compliance-feature. But if you have a need for higher concurrency, high call volume, or a custom plan, please wait for the sales team. By then, you can ask me if you have any other queries about the system.