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Billing issue
# support
m
hello, i test my agent with 30 seconds call, and after that i got frozen wallet, this call cost 6000$, seems to be a bug, can i get refound and get back to testing? Call ID: 019ba830-da35-7667-86c4-5a5b729f5441 Date: January 10, 2026 Duration: ~3 minutes Charged: $5,976.76 Expected: ~$0.30 This is clearly a billing error. Please review and refund.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hi Mručo, Thanks for reporting this. Could you please refresh the dashboard and check your current credit balance again? We’re seeing your total usage reflected normally now, but want to make sure everything matches on your side as well. Please let us know if you still notice any discrepancies after refreshing. Once confirmed, you should be able to continue testing without issues. Thanks, Shaunak
b
hi, I just got frozen out of the account. Really need to get back up. I'm just trying to give you my credit card and give you some money. Is there a way that we can get this issue taken care of? buxtonbycha@gmail.com's org
c
Hi, I see that your organization (a54821bd-19c7-41dc-b4b2-dd3f186ae255) is currently active and the last payment was successful. Could you please send us a screenshot of the issue you're facing?
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