We are using Cartesia Solaria as a transcriber and it was working well until a week or two ago when it stopped recording the agent's lines and only the caller's lines. As you can see from the screenshot, the transcript doesn't contain agent lines despite it being in the audio timeline. Call ID: 019bb457-ddcb-7223-8f48-c35b5e2c84c2 https://cdn.discordapp.com/attachments/1460670338160398357/1460670338353594508/Screenshot_2026-01-13_112131.png?ex=698c0402&is=698ab282&hm=287ea10d48036f514fdbdba61a92878fa6a41969b3fa4034d3c697026f4d78ee&

Thanks for reporting that issue. We have notified the team and we will update you when we get a chance