Can't recharge my wallet
# support
j
When I try to re-charge the wallet after my trial ended, I get a "no payment method". However there is a payment method with stripe/link associated. I've also added it in the form. In addition I tried to send a ticket for support and still got another error. Can anybody check? Wallet ID 6171c9a5-1907-4e24-9559-caa74cefd7ca
c
Hi Jesús, Once you enter your payment information, please make sure to click the checkmark to save the payment method. You’ll know it’s saved when the details are masked with dots and you see a confirmation message indicating that the payment information has been saved. I’ve attached a few screenshots for clarity. If you need any additional help, please let us know. https://cdn.discordapp.com/attachments/1461752405585690696/1461762259402621069/image.png?ex=696bbbb0&is=696a6a30&hm=25d3dfb1a2c310e1219f6e252bed4de41d3aaa1c6be30794f4bd355614bc917c&
j
Thanks Shaunak, that worked. Maybe would need a bit of UX re-work there as is not that clear, specially when the account is linked to link.com
c
No worries at all, glad we were able to help! We appreciate the feedback and have forwarded it to the team. We’ll mark this issue as resolved for now, but feel free to reach out if you need anything else. Thanks, Shaunak
a
what are those new payment tiers 👀
c
Hi Adrian, Could you please share a bit more detail about what you’re referring to or where you’re seeing the new payment tiers? Thanks!
c
Hi Adrian, Thanks for checking in. The payment tiers you might have seen in that screenshot aren’t currently available.
a
w leak