Hello Vapi team, I'm having a problem with squads.
I have created an assistant and when I test it alone it works perfect, I have made a lot of tests and it's working as I expected.
But, when I use this agent in a Squad after a handoff, Keypad input doesn't work, and It's very important for our company to identify a customer.
The use of Squads is necessary because workflow is large and we need to be very precise.
Here you have 2 call IDs:
Assistant alone (working): 019bc74c-fd3d-7005-b686-840d61c34696
Assistant in squad (not working): 019bc73d-da14-7559-bc72-b55798c3d5d9
Here is the code of my agent:
https://cdn.discordapp.com/attachments/1461763062204862668/1461763062649585756/message.txt?ex=69802bb0&is=697eda30&hm=ded85fb32abd286cca04abb781a4d3674d3cc8b80d0b5991f1a7f3e01e094817&
Jader Sánchez
01/16/2026, 5:26 PM
I have solved this issue activating Keypad Input in all assistants in the Squad.
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Chiranjeet Mishra
01/16/2026, 7:26 PM
Thank you for reaching out to Vapi Support. Have a nice weekend
Regards
Vapi Support