Empty Call Information in Vapi
# support
c
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l
I noticed that a string of calls I received on January 8 from around 12:40PM to 1:40PM EST has no information recorded at all in Vapi. It just says "Call.in progress.error vapifault worker not available". Here is the call id of just one such call I received: 019b9ee5-9c70-7995-9236-3d04726610e3 Was there an issue that Vapi as a whole ran into during that time?
v
It appears your calls with the "vapifault worker not available" error likely resulted from a platform-level issue. To check if this was a documented outage, visit the [Vapi Status Page](https://status.vapi.ai/) and review incident reports for January 8, 12:40–1:40 PM EST. This will help you confirm if the problem was service-wide and guide your next steps for reporting or follow-up. For more troubleshooting, see the [Vapi debugging guide](https://docs.vapi.ai/debugging). Sources: - [Debugging voice agents Vapi Documentation](https://docs.vapi.ai/debugging) - [Vapi Status Page](https://status.vapi.ai/)
v
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