https://vapi.ai/ logo
Join Discord
Powered by
Paige Voice (URGENT)
# support
j
I found the Paige voice to be the best voice currently available even including eleven labs voices, and I recently discovered it is now being deprecated so I’m wondering is there anyway to still use it for my voice model? I’m also just curious as to why it’s being deprecated as everyone I’ve shown it to says it sounds extremely good compared to other voices on the market.
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
Paige is currently a legacy voice being phased out. - You can continue using Paige in existing assistants during the transition period, but you cannot create new assistants with it. - For future-proofing, it's recommended to switch to one of the active voices. The documentation does not specify the exact reason for Paige's deprecation, only that Vapi is moving to a curated selection of high-quality voices. [See more in the official documentation.](https://docs.vapi.ai/providers/voice/vapi-voices) Source: - [Vapi Voices Documentation](https://docs.vapi.ai/providers/voice/vapi-voices)
o
Yup, paige is amazing, same with Harry and some other dude, Cole I think? All being depreciated lol rip
j
it actually sucks because not only did paige sound super natural but now im having actual problems with the other voices like they are getting dates and times wrong, and just arent following instructions correctly. I dont know how that makes any sense but thats whats going on with me lol
I do have a question for Vapi support though. Is this the last time voices will be deprecated? In the future as my client base grows I can’t have things like this happening because if this happened across dozens of agents it would not only take an immense amount of time but it might also cause legal trouble with clients. Are the voices now available reliable, for example Vapi’s Elliott?
c
Hi Jcallen! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
o
Wait a second, I realized my vapi is not interpreting my variables either. It was, then it wasn't. And on top of the it was following instructions very well about 4 days ago. Now it doesn't. Are you seeing any problems with bad instruction following over all?
j
Well what happened is it worked fine with the Paige voice but then when I switched the voice it wasn’t following the instructions that well so I just had to change the prompt and do some testing and it works fine now
Idk how that makes since maybe I did accidentally do something on my side idk
o
Interesting. How would you describe your changes?
j
Just like it wasn’t asking all the questions I needed it to
It would skip steps
o
Yeah...
The voice model beign the issue makes no sense
Probably something in backend. And you trouble shooting eventually made it look like you fixed it
but, for me thigns are getting worse lol
j
Hmm like they are getting worse without u making changes?
o
Yes
My instructions are pure God tier, and all of a sudden they stop working so well.
then I cut my instructions down a LOT and made it really basic, but really really easy to follow. Didnt work
Then I tried 4 ai models. No fix
j
Is it like in general they don’t manage the call the way u want it to or is it just not returning the variable after the call correctly
o
Then I realized that it stopped reading the {{ contactFirstName = Jeffrey }} variable, which I was testing. And it started hallucinating bizarre things
Then it started making up things like it works for solar panel companieso n one call, then for VAPI for another call, then its trying to do an advertisement for vapi? HOly **
j
Hm interesting
Bruh no way lol
Idk I’ve never had problems like that it never hallucinates and always keeps the call on track in my experience it just wasn’t asking certain important questions when I needed it to
Maybe turn down the temperature to like 0.2-0.4 if it’s high. And I have my MAX tokens set to 1000
o
THat's fine, I'm just venting I guess. I almost had a stroke getting unexplainable errors for a third of today
I use 0 all the time l ol
j
Lol
c
Thank you for your feedback on the Paige voice! According to our documentation, Paige is one of the legacy voices being phased out, along with Spencer, Neha, Harry, Cole, Hana, and Lily. Regarding continued use: • Existing assistants that are already using the Paige voice may continue to use it during the transition period • New assistants cannot be created using legacy voices • Legacy voices will be fully retired in a future update
s
What's the rationale behind deprecating Paige? This is a significant change.
o
Might be a legal thing.
s
That's the only reason I can think to deprecate a good voice. Thank you
@jcallen_ can you proide any more insight please? As a user, this doesn't make me feel like the system is reliable. I've got 200 clients using Paige as its voice. If at a moment's notice, Vapi can just scrap something, this gives me great cause for concern as a user.
j
Yea that’s what I was thinking too, or maybe someone bought the rights to use that voice. And I agree, it makes it feel unreliable but the way I look at it, AI is constantly evolving and it’s likely I will make changes for my client like this in the future even just for improvements in quality. The niche I’m selling to I don’t believe would really care about a change in voice model as long as it works properly, I’d just notify them about it and I also have clauses that say things like this can change at any time so it’s not my fault if they do. Would you mind sharing some advice? The amount of clients you have is actually a goal of mine to hit and I’m wondering if you have any tips for getting the first few clients, and then what you did to scale.
s
The initial rush of clients came from my existing network. I already had a bunch of clients for sales training, so when I introduced AI for sales training, we naturally got a bunch of sales there. After that, it's a combo of paid ads and testimonials. If you send me a DM, I'm happy to answer all of your questions.
j
This is extremely urgent for us too. Would love at least an explanation. Can we license this voice from a 3rd party?
c
We will be sending the offical email about the deprecation by 29th explaining all the reason.
p
@Steve Trang | ObjectionProof.ai brother this has been a huge issue for us but we solved it..lmk if you’d like to hop on a google meet..we have created a voice sounds very similar to paige!!
goes for anyone that was using paige..dm me
not sure if im being biased but maybe better than paige lol
i stayed up until 4am last night digging thru the voices and honestly none were good imo..they all sounded like crap once we applied it to an assistant
i actually found a decent voice during my search but came to test it with our cto this morning and it said “owner deactivated voice”…frustration grew so we said screw it, and created our own
s
Can't dm you yet. Sent you friend request
e
Hey folks! Just a heads up, check our docs for replacement suggestions 👀 https://docs.vapi.ai/providers/voice/vapi-voices/legacy-migration
PreviousNext
Powered by