Hello Vapi Support, We need help transferring/releasing Twilio phone numbers that were imported into a former Vapi organization by a freelance developer. Context: - We own these Twilio numbers (256 total). - The numbers were imported into a Vapi org we no longer control. - When we try to import them into our current Vapi org, we get: “Phone number +34XXXXXXXXX already in use by another org.” - The current user (pablo.gonzalez@siweb.es) used to be part of the old organization, but the developer removed him. What we need: - Please release or transfer all 256 numbers from the old Vapi organization to our current organization. - We can provide proof of Twilio ownership and any verification you need. Current Vapi account email: pablo.gonzalez@siweb.es Example affected numbers (Spain, +34): +34828629699 +34828622698 +34828626142 +34828624083 +34828620329 +34828623191 +34828622188 +34828620106 +34828626305 +34828621788 +34828625052 +34828627621 +34828621821 +34828629532 +34828621918 +34828629740 +34828628829 +34828622697 +34828621894 +34828620480 If possible, please let us know the process to migrate numbers between orgs without recycling them. Thanks!

Hi Pablo, I get how frustrating it must be to have your Twilio numbers tied up in an old org. We can help get all 256 numbers moved to your current Vapi account without losing them. Can you confirm you have ownership verification for the numbers? @Pablo Gonzalez

Hi, Yes, we can provide ownership verification for all 256 numbers. Please let us know what specific proof you require (e.g., Twilio account screenshot, invoice, account SID confirmation, or any signed authorization). Our Twilio Account SID is: AC78b7df40b21fb51f82f1b51984e43f9f Thanks, Pablo

Hi Pablo perfect, thanks for confirming. The Twilio Account SID works, and we may request a quick screenshot of the numbers in your Twilio console if needed to speed things up. We can safely release and migrate all 256 numbers without recycling or downtime. Let’s discuss this more privately so we can move fast and get this resolved cleanly. @Pablo Gonzalez

Thanks! Happy to move this to a private channel. Please DM me or let me know the best private channel.