Hi guys, I've tried creating a call transfer tool to help me forward a number and I've also tried doing it in the "predefined functions" part of the assistant settings. When the agent tries to forward the call, it either takes forever to transfer, or just ends the call immediately. The following call details is when it just keeps trying to forward the call: (also how can I set so that theres a timeout?) Call ID: 019bdbc1-c547-799f-a659-6d4dc1cc383b Timestamp of this occuring: 10:14:29 PM(+00:01.07) Response expected: transfer call almost immediately, at least expect my other phone to be ringing. Response I received: Was put on hold for a very long time. The actual recording length is 20 seconds. But the call itself is 1 minute and 11 seconds long. I've waited for about a minute but the call wasn't transferred. My test phone wasn't ringing.

Thanks for sharing the details. To help troubleshoot, could you confirm if your transfer tool is configured with a valid destination number in E.164 format and if you have set the

timeout

parameter in the

transferPlan

(e.g.,

"timeout": 30

)? This will help determine if the issue is with the configuration or something else. For reference, you can set the timeout in your transfer configuration as shown in the documentation:

json
"transferPlan": {
  "mode": "blind-transfer",
  "timeout": 30
}

Let me know if this matches your setup or if you need help finding where to set this. Sources: - [Dynamic call transfers documentation](https://docs.vapi.ai/calls/call-dynamic-transfers) - [Call forwarding documentation](https://docs.vapi.ai/call-forwarding) - [API reference: transferCall destination](https://docs.vapi.ai/api-reference/calls/create?explorer=true)

@User may I ask how to set this up, especially setting the timeout. I've set the mode to blind transfer and this is the issue I'm facing: 1. When I triggered the tool, it didn't say the start message before transferring me. 2. Even though the call log stated that the transfer call was successful, my phone never rang. 3. So what ended up happening is me saying something urgent, and almost immediately the call ended (because the transfer was sucessful)

Make sure you have proper ascii being used. slanted vs straight https://cdn.discordapp.com/attachments/1463179399464620216/1463292640144654406/image.png?ex=69714cf8&is=696ffb78&hm=fff973f39731541cd4064284f0aa57b15372ed19922b7656bae50d6147ea79a8&

Message marked as helpful by @dylan! 🎉

Thanks I will check it out

Let me know

hey dylan, DM'd you