The phone number I imported from twilio is not working is working cause I tried to do stuff. The web hooks were right but it’s not working.

Thank you for sharing the issue. To help troubleshoot, could you specify whether the problem occurs with inbound calls, outbound calls, or both on your imported Twilio number? Sources: - [Import Twilio Number Documentation](https://docs.vapi.ai/phone-numbers/import-twilio) - [Phone Calling Setup](https://docs.vapi.ai/phone-calling) - [Setting Server URLs](https://docs.vapi.ai/server-url/setting-server-urls)

@User When I called the number, it doesn’t answer or when I make it call my number it doesn’t work as well

Thank you for the update. To help narrow down the issue, could you confirm if you have assigned an assistant to your imported Twilio number or configured a Server URL in your Vapi dashboard? This is required for both inbound and outbound calls to work properly ([see documentation](https://docs.vapi.ai/phone-numbers/import-twilio)). Source: - [Import Twilio Number Documentation](https://docs.vapi.ai/phone-numbers/import-twilio)

@Vapi Support Bot it’s wrapping not processing the web hook

To resolve webhook processing issues, ensure your webhook responds within 7.5 seconds and returns a valid JSON response. For example, a minimal valid response to an

assistant-request

event is:

json
{ "assistantId": "your-saved-assistant-id" }

If your webhook takes too long or returns an invalid format, Vapi will not process the call correctly ([see documentation](https://docs.vapi.ai/server-url/events)). Source: - [Server Events & Webhook Handling](https://docs.vapi.ai/server-url/events)

Hey, what exactly do you mean by webhooks? Can you explain a little bit of your workflow, what you done, what you're trying to do, and at what steps are you stuck?