AI calling multiple simultaneous tool calls after ...
# support
b
call ID: 019be2c3-a3c7-7aa7-a1c3-432d05132393 Similar thing happened before so I'm adding a support ticket. It has seen few times that AI started calling multiple calls of different tools even after the tool succeded. This did not happen before and started happening since 1-2 weeks ago. Timestamp: [5:54:25 PM(+00:33.45) - 5:54:53 PM(+01:01.40), 5:55:07 PM(+01:15.00) - 5:55:17 PM(+01:25.41)] Issue: Multiple simultaneous tool calls after success
v
To help Vapi support resolve your issue faster, please add a timestamp where the multiple tool calls occurred and, if possible, attach a screen recording showing the problem. Here’s an example report format you can use:
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Call ID: 019be2c3-a3c7-7aa7-a1c3-432d05132393
Timestamp: [e.g., 00:45]
Issue: Multiple simultaneous tool calls after success
Screen Recording: [link or attachment]
This will ensure your support ticket is processed efficiently. For more details, see the [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
o
DId this come up out of nowhere? Can you share your system prompt? Does your prompt have slanted ' and " symbols?
b
No where tbh
All of a sudden
o
Try normalize to ascii supported char
c
Hi, thanks for reaching out and sorry for the delay. Could you please share a few more affected Call IDs? Thanks!
b
we haven't seen any more issues like this as of now and the one we had before is too far down the call logs, would be too much to find. Will keep the ticket open and let you know if this happens again.
c
Thanks for the update. We haven’t seen any recent occurrences on our end either. We’ll keep this ticket open for now, and if it happens again, please share the affected call IDs and timestamps so we can investigate further.