Hey everyone, I’m running into an issue where the voice occasionally glitches. It sometimes says unexpected words or makes odd sounds mid-speech. Call ID: 019be15b-e910-7339-9e57-12b9518191e6 Timestamp: 1:22 Setup details: • Voice provider: ElevenLabs • Voice: Articulate British Female • Model: eleven_turbo_v2_5 • Stability: 0.5 • Clarity + Similarity: 0.75 • Speed: 0.8 • Style exaggeration: 0 I’ve double-checked that all quotations in the system prompt are properly formatted. Has anyone seen this before? Wondering if this is a known issue with the model, or if switching voice providers or transcribers helped in similar cases.

To diagnose the voice glitch, go to your Vapi dashboard and navigate to:

Observe > Call Logs

Enter your Call ID (

019be15b-e910-7339-9e57-12b9518191e6

) to review the transcript and error messages at the glitch timestamp. This will help you pinpoint the issue and determine if it's related to the ElevenLabs provider or your configuration. For more details, see the [debugging documentation](https://docs.vapi.ai/debugging). Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)

@Vapi Support Bot there wasn't an error message listed

Since there were no errors in the Call Logs, the next step is to check the ElevenLabs provider status for any ongoing service issues that might cause voice glitches. Visit:

https://status.elevenlabs.io/

If the status page shows issues, this could explain the glitches. If everything is operational, let us know and we can suggest further targeted troubleshooting steps. Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)

@Vapi Support Bot The status shows that its okay.

To further isolate the voice glitch, test your assistant directly in the Vapi dashboard:

1. Go to your assistant in the dashboard.
2. Click “Talk to Assistant” to run a live test.

This bypasses phone network variables and shows real-time transcripts, helping you pinpoint if the issue is with ElevenLabs or your configuration. For more details, see the [debugging guide](https://docs.vapi.ai/debugging). Source: - [Debugging voice agents](https://docs.vapi.ai/debugging)

hey dylan, i've experienced this too with eleven labs. i sent you a DM

Share your prompt which has the glitched sounds Also is that speed setting too slow? have you tried 1.0?

I tried changing the voice provider from 11labs to Cartesia and there's an improvement

dylan could you please share a call id with cartesia if you are still experiencing this issue?