Vapi is the Voice AI platform for developers.

Vapi AI

I’ve been getting repeated fraud alerts during normal sign-in. I’ve noticed at least two other people with the same issue, and despite replying to support with my email, this has been going on for over two weeks without a response.

**To help resolve your repeated fraud alerts during sign-in, try submitting a detailed support request with the following format:**

```
Email: [your email address]
Issue: Repeated fraud alerts during normal sign-in for over 2 weeks
Screenshots: [attach screenshots of the alerts]
Description: Mention that others are affected and prior support responses have not resolved the issue
```

Including these details can help support address your login problem more quickly, as recommended in the documentation I have found: *"For login or authentication issues, provide your email address and screenshots of errors."* [See documentation](https://docs.vapi.ai/issue-reporting)

Source:
- [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)

Hi Tom, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.

Hi, I’ve already shared my VAPI account email with support. I’m still receiving password reset links that are already expired, and my account continues to alternate between working and being locked again. I’d appreciate a proper review to stabilize the account rather than repeated reset links. Thanks.

Hi, I’ve already followed the emailed password reset steps, but the account continues to be repeatedly flagged and locked during normal sign-in. I’d appreciate an escalation or manual review to stabilize the account, as reset links alone haven’t resolved it.

Update: logging in via Google SSO works, while email/magic-link login continues to trigger fraud lockouts. This seems isolated to the email auth flow rather than the account itself.

Hi Tom, can you share your Vapi email address again? This will help me look into this with our team and get back to you with an update.