I am having trouble accessing my account
# support
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I haven't been able to log in to my account and received an email upon attempt. "Hi, We've detected suspicious activity on your account that triggered our fraud protection systems. Details: Authentication Risk: A recent login attempt was flagged as high risk. Call Risk: Some calls associated with your account resemble patterns often linked to spam or fraudulent behavior. What this means: Your account is at risk of being temporarily blocked to protect your security and the integrity of our platform. In some cases, we may take preemptive action without further notice. What to do next: Please contact our support team immediately for a manual review: support@vapi.ai. We’ll work with you to verify your information and, if necessary, restore full access. Thanks for acting quickly to keep your account — and our community — secure. — Vapi Trust & Safety Team"
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To resolve your account access issue, email support@vapi.ai with the following details:
Copy code
Email: [your email address]
Organization ID: [your org ID, if applicable]
Issue: Unable to log in due to fraud protection block
Description: Briefly explain what happened and attach a screenshot of any error messages.
This structured report will help the support team review and restore your access quickly. For more details, see the [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
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Message marked as helpful by @TheLogzz! 🎉
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Please send me your login email.