Fraud Alert help!
# support
d
Hello, I had fraud alert shown on my account and it locked me out, but it was just me trying to sign in. EMail Kacexpress1@outlook.com its been unblocked once already. id like to know a solution for this to stop happening. (I will be resetting my password) Its also logging me out every so often.
v
To help resolve recurring fraud alerts and login issues, please report the problem to Vapi support using this format:
Copy code
Email: Kacexpress1@outlook.com
Issue: Fraud alert lockout and frequent logouts when signing in
Description: The account was locked due to a fraud alert, but it was just me signing in. This has happened more than once.
Screenshot: [attach any error messages if possible]
This structured report will help the support team investigate and provide a targeted solution quickly (according to the documentation I have found). Source: - [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
c
Hi, Thanks for reaching out and sorry for the inconvenience. We’re aware of an issue on our side that can sometimes trigger false fraud alerts and unexpected logouts. Our team is actively working on a fix. Resetting your password is a good step in the meantime. Until this is fully resolved, if you run into any further issues or get locked out again, please feel free to reach out and we’ll help right away. Thanks for your patience, Shaunak