Assistant speaking in slowmotion
# support
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Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
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To resolve the slow-motion speech issue with your Telnyx-connected Vapi assistant, please report the problem to Vapi support with the following details: 1. Make a test call to your Telnyx number. 2. Go to [dashboard.vapi.ai/calls](https://dashboard.vapi.ai/calls), find the call, and copy the Call ID. 3. Note the timestamp when the slow-motion occurs. Send this info along with a brief description to support for fastest troubleshooting. Example report:
Copy code
Call ID: [your-call-id]
Timestamp: [e.g., 00:15]
Issue: Assistant speaks in slow motion via Telnyx number, works fine in Vapi dashboard.
Expected: Normal speech speed.
For more details, see the [Issue Reporting Guide](https://docs.vapi.ai/issue-reporting). Source: - [Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)