voicemail detection
# support
n
Do we have a way to detect if a forwarding went through the voicemail or not, is the voicemail detection only for outbound calls or can they also work for inbounds
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
v
Yes, Vapi's voicemail detection can be used for both outbound and inbound calls. To enable voicemail detection, add the following to your assistant configuration:
Copy code
json
"voicemailDetection": {
  "provider": "vapi",
  "backoffPlan": {
    "startAtSeconds": 2,
    "frequencySeconds": 2.5,
    "maxRetries": 5
  }
}
This will detect voicemail regardless of call direction, but specific detection after forwarding is not explicitly documented. For more details, see the [Vapi voicemail detection documentation](https://docs.vapi.ai/calls/voicemail-detection). Source: - [Vapi Voicemail Detection Documentation](https://docs.vapi.ai/calls/voicemail-detection)
n
How can i know if the voicemail was successful
c
When using automatic voicemail detection, the system will automatically deliver your configured
voicemailMessage
when voicemail is detected. The call will end automatically after message delivery.