Hello Vapi Team. I am seeking urgent help for a critical account issue. My account is currently locked under a KYC Hold, which is preventing both website login and API calls. This was triggered by your automated fraud detection system after some legitimate API testing. The standard identity verification is stuck in a loop, and my business is completely down. I have sent multiple emails detailing the issue, including the specific KYC error message from the API. The last email was sent today around 9:25 PM ET. Could a staff member please locate my support ticket (from George - georgef1600@gmail.com) and escalate it for a manual review? This is the second time in five months my account has been erroneously locked, causing significant business impact. Thank you.

For urgent account lock issues, submit a support ticket with the following format for fastest escalation:

Email: georgef1600@gmail.com
Organization ID: [your-org-id]
Issue: Account locked under KYC Hold—business down, unable to log in or use API
Error message: [paste exact KYC/API error]
Screenshot: [attach if possible]

Send this to support@vapi.ai and reference your previous emails for priority review. For more details, see the [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

Hi there, I apologize for your loss, we have activated your account, please check if it is working for you now. Regards Vapi Support