Time to Detect Voicemail
# support
r
I am using the tool to detect voicemail and have selected the option not to leave a message. However, it still takes too long to detect the voicemail, which is causing me financial losses. Currently, calls with voicemail are lasting a total of 17 seconds. Is there any way to reduce this time to around 3 seconds? Org ID: 61d09b13-129f-4353-9eb3-0e7ee89eb6b8 Call ID: 019c0619-03f6-7776-a369-2a8e170549a9
c
Hi, To speed up voicemail detection even further, we recommend one of these two options: • Shorten the first message Use something very brief like “Olá?” (≈1 second) instead of a full introduction. • Or use silent start Set
firstMessageMode: "assistant-waits-for-user"
so the assistant stays silent and lets the voicemail greeting play uninterrupted. This allows voicemail to be detected faster, the call to hang up immediately, and also reduces TTS costs since no speech is generated and cut off. This setup is typically the fastest and most cost-efficient approach for voicemail-heavy outbound calling. Best, Kyle