Dear VAPI AI Support Team, I hope this email finds you well. I am writing to report an issue I am facing while trying to log in to my VAPI AI account on my laptop. When I attempt to log in using different web browsers such as Google Chrome and Mozilla Firefox, I am repeatedly redirected back to the login page. In the case of Firefox, I am briefly taken to my dashboard and VAPI opens successfully, but after approximately 2–3 seconds, it automatically redirects me back to the login page again. However, when I use the same login credentials on my mobile phone, I am able to log in without any issues, and the platform works perfectly. This issue seems to occur only when accessing VAPI AI on my laptop. I kindly request your support in investigating and resolving this issue at the earliest, as it is impacting my ability to use the platform effectively. Please let me know if you require any additional information from my end.

Thank you for sharing the details of your login issue. To help us investigate further, could you please let us know which operating system (e.g., Windows, macOS, Linux) you are using on your laptop? This information will help us provide more targeted troubleshooting steps. If possible, you can also check for any error messages in your browser's developer console (press

F12

) and let us know if you see anything unusual, as suggested in the Vapi documentation ([see support guide](https://docs.vapi.ai/issue-reporting)). Thank you! Source: - [Vapi Support Guide](https://docs.vapi.ai/issue-reporting)

Windows

Hi, Thanks for reaching out. Could you please try the following troubleshooting steps and let us know if it helps? • Hard refresh the page (Ctrl + Shift + R / Cmd + Shift + R) • Clear your browser cache and cookies • Try opening the dashboard in an incognito/private window • Try a different browser if possible If the issue persists after this, please let us know which browser you’re using and if you’re seeing any error messages. Thanks!

Just tried all the 4 method above, with three different browsers chrome, Microsoft edge and Firefox

Hi, this is an unusual behaviour. I wasn't able to find any logs related to your signin attempt as well. Could you also share the network logs as HAR file? I will provide the details on how to get it: 1. Open the login page, do not click sign in yet. And open the developer tools 2. Click on the network tab (click on the recording icon and check the preserve log, refer attached image) 3. Continue your sign in attempt 4. After the sign in attempt is completed, export the network logs as HAR file and send it in the reply here. I am attaching an image for your reference, This should help get a better understanding of the issue you are facing. https://cdn.discordapp.com/attachments/1466382652906143775/1466422698992337099/image_29.png?ex=697cb010&is=697b5e90&hm=3619883333d006f892cdc8547919be09a701302234e8dd94858728718fc59324&

Hi, I'm having issues with google sign in. Once i enter the credentials this happens: can you help? https://cdn.discordapp.com/attachments/1466382652906143775/1466799482963493133/image.png?ex=697e0ef8&is=697cbd78&hm=a1e391e255c4cef99caa2392782e3b1062dfdba4e12bc851ea7a877a497a62e6&

This error is likely related to client-side or network issues, not a platform-wide problem.