When i create campaigns with many customers i batch them as the image shows but it is scheduled about 10 minutes and it must start at 9:30 pm and now it is 9:35pm and didn't start till now why? how can I fix this https://cdn.discordapp.com/attachments/1466517482129981622/1466517482683633819/image.png?ex=697d0856&is=697bb6d6&hm=7c803dd3ccd0bc904e89ff960bfdd863338b0fbde5aea62a0232bdf88199b0b1&

Your campaigns are likely not starting because your Vapi organization's concurrency limit is too low, which restricts how many calls can be launched at once. To fix this, check your concurrency settings and request an increase if needed. Example: > If your limit is 10, only 10 calls start at a time; the rest are queued and retried later. See the [Vapi Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview) for details on concurrency and how to adjust it. Source: - [Vapi Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview)

Message marked as helpful by @Ziad! 🎉

can you connect me with any engineer in vapi ?

batched calls will start when there is availability in our infrastructure. scheduling calls for a specific time will only set the earliest time it can start.

Hello @Ziad did u solve the issue?

@Subhankar Ghosh the api campaign times out a lot But i started to handle the campaign manually using the call api it is kinda headache but i manage to succeed

can not text u, i can help to do them automatic

one workaround is to build a call queueing server/script that checks for active/scheduled calls on your account then queues up calls below your concurrency limit. using the /call API endpoint and executing the calls instantly is more reliable than scheduling at the moment.