I am trying to place outbound calls currently and I get the error: {"statusCode":400,"message":"Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard.","error":"Bad Request","subscriptionLimits":{"concurrencyBlocked":false,"concurrencyLimit":10,"remainingConcurrentCalls":9}} * I currently am running a large infrastructure on Vapi and need this fixed ASAP. I have reached out via email already. Any help appreciated.

To resolve your KYC block quickly: 1. Log in to [dashboard.vapi.ai](https://dashboard.vapi.ai/) as an admin and complete the KYC verification process, or request an admin to do so. 2. When contacting support, include your email address, Organization ID (from dashboard settings), and a brief description of the issue. Example support message:

Email: your@email.com
Organization ID: [copy from dashboard]
Issue: Blocked from outbound calls due to KYC; urgent infrastructure impact.
Screenshot: [attach error]

This ensures your request is prioritized and processed efficiently according to the [issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

I am an Admin, I attmpted to log out and log back in even with an incognito tab cookie free to no prevail. I need this solved ASAP.

What's your account email?

Same issue here – my account has been frozen for 3 days now.

Please share the email you've used to sent mail, will check.

Thank you!

Thanks, Viktor, for providing the email. I will get your account fixed soon.

Hey Sarthak, thanks for your support – I received a "magic link" that logs me in, but into normal US vapi, but I'm operating on eu.vapi.ai (strictly for eu compliance). Logging into my https://dashboard.eu.vapi.ai/ still does not work unfortunately – still sending me "fraud alert" emails. Could you please try fixing it? Thank you in advance!

Can you please try once again? I have disabled the KYC needed for your EU account as well. If this still not work, please share a screenshot, will escalate to technical team.

Does not work unfortunately, "auth operation request denied"

Hey Victor, thanks for sharing the error, can you please try once again, changes some configs.

Hey, I tried once again, still the same error. Could you maybe like copy delete paste my account so I create new credentials or something? http://dashboard.vapi.ai/ is working perfectly, it is just that I cannot log in to https://dashboard.eu.vapi.ai/ https://cdn.discordapp.com/attachments/1466613066941595921/1478085131041505411/image.png?ex=69a71d8c&is=69a5cc0c&hm=cfb3fab686ef9fcf1e6da6c327d2c48aac29dae99d61dc0ef33d5092a631b714&

You should have received a new password reset link for the EU dashboard. This will open the EU dashboard. If this still not work, we can remove your account from EU dashboard as you've asked.

Thank you, worked!