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Unable to move forward after uploading the driving license and selfie for VERIFF verification triggered on my login ! Just stays there ! It’s happened once for 15 minutes , now on second attempt minute 30 ! I can’t get in ! #needhelp 
#time - since 11 am pst   , 5th Feb 2026<:my_emoji:1337016157659594822>
https://cdn.discordapp.com/attachments/1469078229775290500/1469078447799406663/IMG_4647.jpg?ex=6986596c&is=698507ec&hm=c1ef87627244f7f850f8cfe6bb991119905921095666b2e65b172c3dc6130d71&

**Action Required:**  
To resolve your urgent VERIFF login issue, please email support with the following details:

```
Email: [your login email]
Issue: Stuck on VERIFF verification after uploading documents (driving license and selfie) – page unresponsive for 30+ minutes
Timestamp: Since 11 am PST, 5th Feb 2026
Screenshot: [attach if possible]
```
*This ensures your case is prioritized and handled quickly by the support team.*  
(Reference: [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting))

Source:
- [Vapi issue reporting guide](https://docs.vapi.ai/issue-reporting)

I have ! No response yet , we have a time sensitive business and this is not acceptable

Hi Ck, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.

It gets fixed then I wait a week and it’s back

Hi Ck, I've unblocked your account. Can you please check and let me know if it's working?