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# support
s
d
Me too
l
I echo this problem. @Vapi @Vapi Support Bot please help!
a
+
m
same for me
c
Same here
l
I was able even earlier today!
c
Status page is not showing outage. Must not be updated to reflect this issue yet
l
c
Cant even do pw reset, nothing
Dashboard completely dead
l
I will write on main chat too
m
it was working 2 hours ago, broke recently
c
Yea still down for me. Vapi status page still showing all green(fake news)
c
Same issue here
e
Same issue here. I have a client pitch tomorrow, need this resolved ASAP!
j
same here
i
any solution guys?
l
same here
it was fine a couple of hours ago for me 🙁
e
No solutions yet. Support responded and said they were looking at it
l
coolio. thank you 🙂
t
For some reason they removed the password fields for email logins, google logins seem to be working fine
l
yes, that was quite odd
t
How long do you guys estimate until they fix it?
Never had a problem with vapi before
l
It happens. I’m sure they are on top of things.
u
When will the login issue be fixed ??
d
I'm having the same issue
t
They haven't said anything yet that I'm aware of. Same issue here. Refreshing the login page every few minutes to see if password field returns.
h
Same issue….
u
This is little troublesome. There are active campaigns and if something is not working , we can’t do anything without logging in. How can the access be down for hours !!
t
It sucks. I've been waiting for a little over 2 hours now. Some report this has been going on since 4 hours ago.
u
That’s not good. And they have not posted anything about this issue ? Not able to login is as bad as if the servers are down
t
Exactly. And nope they have not posted anything that I'm aware of. Support really should be all over this and they're not.
u
Time to think about plan B. This is not a way we can support our business or clients
t
Vapi's actually been pretty sweet up until now. I've never had issues with them before. But yeah the fact that this happened today, even if the problem only lasts a few hours, is troublesome.
u
Worst part no update or feedback from support. Question is do they even know there is an issue ?
t
I mean I would think so. The thing I see is that they removed the password input in their authentication page. They must've done this by accident through an update. It's an easy fix though, don't know if they're away or what.
u
Our platform can connect with Vapi via API so server is up. And you’re correct the password field is gone.
t
Yeah I can connect through MCP as well through claude code. So yeah server's definetely not down. I can even login through google but my client has email credentials so I'm stuck not being able to login. This is an easy fix but a stupid bug to have and not solve.
u
I can make calls my sending API calls. Just can’t login to Dashboard
t
They should hire me as their dev lol I would've fixed it hours ago.
u
They need an easier way to escalate issue. There is zero support model unless enterprise account
t
You would think that's why they have the discord
But apparently they're on vacation or sleeping
u
Fingers crossed and they fix it quickly. Should be a big issue
If doesn’t fix soon I’ll move over to the other platform. My worry is , not able to access is a huge problem, and it being down for hours without any communication is poor business
t
Agreed
If it's not up by tomorrow or later tonight I'm moving to retell
u
Not having technical support for escalated issues is not a good business model
@Vapi @Vapi Incident @Vapi Support Bot
c
u
What’s fine ?
l
Type this
#1293690685781839933
everyone. it should send them a signal as well
t
#1293690685781839933
l
more people! I think there's gotta be 3 or 5 of these hastags
u
#1293690685781839933
t
They should still be able to see there's 61 messages in this support forum since 4 hours ago
u
its really not good... it doesn't matter if they feel 3-4 hours login downtime is ok.. imagine if your client was relying on this service -- what are you supposed to tell them?
t
Which is exactly the case for me lol
u
The big alarming issue here is, do Vapi care? Do they have enough staff for this support?
t
And it's not even like their servers are down or anything. Everything works except that stupid password box that was taken out!
u
sloppy customer/technical support
l
as someone who also integrates their technology and has also experienced this type of events myselg within the services I offer... I'm pretty sure they are working on this @Vapi .... but they are not communicating anything, that's the problem
u
exactly... in this kind of business tranparency and trust is important @Vapi @Vapi Incident
t
How has it been 5 hours! 😭
u
thats just really bad-- 5 hours is NOT ACCEPTABLE... i need to take all backups and go to Retell
c
You can't be serious. Its been over 5 hours and its not even reflected on their Status page
t
You'd think it'd be fixed by now
c
Theyre completely asleep at the wheel
e
I echo this problem. @User @User Support Bot please help!
t
It's been 6 hours...
r
Same login issue for me as well. What's going on? Any updates from Support for the login issues?
t
No updates
They must be asleep
But it's unavoidable now once they check the discord they'll see dozens of complaints
Just a matter of when
They have to fix it
l
Any updates?
i
nope
reached out to their email and no response yet
e
Works for me now. Reach out to support and give them your username. They fixed it for me within an hour or 2.
c
Hi, this should be fixed now. Please try logging in again.
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