Hi Vapi Team 👋 We’re currently experiencing a billing-related block on our account which is preventing us from continuing production testing and live client demonstrations. Our payment method is valid and has been working previously, but calls are not being processed due to a wallet/billing restriction. This issue is directly affecting our ability to onboard new clients and continue active deployments. Organization ID: ayanznavarra@gmail.com Org Timestamp of issue (with timezone): feb 13th 2026: 7:38 PM We would greatly appreciate if this could be prioritized. Please let us know if any additional logs or information are needed. Thank you in advance 🙏 Juan Cabrera AYANZ

Hi, it looks like your card was declined. This is usually an issue on the bank's side rather than with Vapi. I recommend reaching out to your bank for assistance.

Thanks for the quick response. You were right — it was a bank-side issue. It’s now resolved and payments are working correctly again. Appreciate the support!