I created an AI Voice agent and connected with Telnyx through Byo-phone-number, inbound and outbound is working but when i receive inbound call the customer phone number is empty. How can i solve this? @User

This usually happens when Telnyx isn’t passing the caller ID correctly in the webhook payload (or it’s coming in under a different field like from, caller_id, or inside data.payload.from depending on the setup). Since outbound works, the BYO number is fine — this is likely a webhook mapping or connection issue on the inbound voice profile. @Dias_K

Thanks adam, Did you know a way to fix it?

Yes let’s connect

For sure

I’m unable to rely to your message I’m limited Where else can we chat @Dias_K

please provide the call id and we will review the logs