I’ve been exporting the CSV call logs to get the total duration to bill our clients. The total duration and the cost pricing do NOT line up…. Duration for this month alone was 5932min and overall cost was 1287.02 USD. BUT we are billed at 0.17USD per min. So this should be $1008 USD. Please advise

This usually happens when there are additional charges included beyond the base per-minute rate things like connection fees, inbound DID costs, outbound surcharges (mobile/international), rounding per call, or carrier fees. If you’re billed at $0.17/min, 5,932 mins should be about $1,008 so the ~$279 difference likely comes from one of those extras. @Hash32

the cost estimator at the top of the assistant dashboard is only an estimate. we can only calculate for the average cost of a call since the real cost is determined by how many tokens your assistant + tools uses during the call. there is a cost breakdown for each call in the call logs. please review the detailed cost breakdown of some of the more expensive calls to get an idea of what caused the price/bill gap.