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All Phone Numbers Ringing to Cannot Connect Messag...
# support
j
All inbound numbers stopped working simultaneously. Test calls also failing. No changes made on our end. Account is PAYG with credits. All services showing green on status page. Twillio account is fine. Nothing changed. It was working, and now all calls are ringing as call cannot be connected. My account is under jason@avantismedia.com
t
All my agents are down. Personal and client agents.
l
They finally announced the "degradation" https://status.vapi.ai/incident/831494
t
What is the difference between a weekly and daily channel?
🆘
j
Damn... well so far, I'm not sold on VAPIs technical team. Last week I couldn't login to my account. They seem to have some challenges with code quality when they roll thihngs out... and these changes can significantly impact business. The phone numbers cannot go down like this.
t
I just found out how to switch from daily to weekly and weekly now all my agents are running again.
To change the API traffic channel in Vapi for your organization, navigate to your organization settings page to switch between "daily" or "weekly" channels. This configuration affects which cluster your API traffic is routed to, which can be useful for managing stability or testing updates. Steps: Go to the organization settings and locate the channel configuration option. Options: Select either "daily" or "weekly" to determine your traffic routing, as noted in this community post.
Hope this helps someone. VAPI has been fantastic since I've been using it for the past 10-12 months or so. This is the first major outage I've experiience and been aware of. Only becuase I was in the middle of testing.
j
Was your phone line ringing to a disconnected phone?
ok.. this is solved. But not because VAPI support which doesn't exist.
o
We’re still seeing this issue. I have been in “daily” setting but why is support team not responding on what needs to be done officially?
s
Support team do not responds to anyone.
c
This was an outage on Vapi’s side. Switching to Weekly resolved the issue temporarily, and it was soon fully fixed. You can track any outages here, and any official instructions can also be found here: https://status.vapi.ai/ We recommend staying on the Weekly channel as it is more stable and less prone to changes. Apologies for the inconvenience caused and the delay in response.
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