login issue, neverending loading black screen
# support
s
Hello, I've waited a bit before posting but this is getting weird. I'm trying to log into my account and I get a black screen. Just loading non stop. Now, I found several troubleshooting steps online I have done them all, like ALL. So apparently I need something to flush my session from the backend because I'm stuck on a logged in session that doesn't exist anymore.. Any help please ?
v
It sounds like your login issue may be related to a blocked account or a backend session problem. Please contact support and request that your account be checked and, if necessary, unblocked via Dodgeball. If your account is not blocked, ask for your issue to be escalated for backend investigation, as per the internal process described in the documentation. This is the recommended next step for persistent login problems with a neverending loading screen. Source: - [Login Issues & Internal Process Documentation](https://docs.google.com/document/d/1X1UzOVUrma47typ4RnohwConQu9gH26iYz9wpZvDXO0/edit?usp=drivesdk)
s
interesting enough.. I logged in from another computer, logged out, and came back to my normal PC, and was able to log back in...
so mark this as solved. Thank !