Hi, Org code: e3f73beb-aa38-4c09-bbd1-8a8a9f864998 I'm trying to buy more credits for my PAYG wallet but the automatic and manual purchase failed: card was declined. The card is working, limit available and I've always used this card in Vapi, but this is the first time I'm facing this. Kindly help Thanks.

Since your card was declined when trying to buy credits, the best next step is to contact Vapi support directly with your organization code and a description of the issue. - Go to [Vapi Support](https://dashboard.vapi.ai/org/billing/credits) and include: - *Organization code*:

e3f73beb-aa38-4c09-bbd1-8a8a9f864998

- *Description*: Explain the card decline and that your card is working elsewhere. This will help the support team investigate and resolve your billing issue quickly, as recommended in the documentation. Sources: - [Vapi Changelog: November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30) - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

Hi, it looks like your card was declined. This issue is more likely coming from the bank's side rather than Vapi.