I can't login to my Vapi account. I've tried several time and keep getting this message via email every time I try: "We've detected suspicious activity on your account that triggered our fraud protection systems. Details: Authentication Risk: A recent login attempt was flagged as high risk. Call Risk: Some calls associated with your account resemble patterns often linked to spam or fraudulent behavior. What this means: Your account is at risk of being temporarily blocked to protect your security and the integrity of our platform. In some cases, we may take preemptive action without further notice." Please help. Thanks! https://cdn.discordapp.com/attachments/1476700305088319629/1476700305277059142/Screen_Shot_2026-02-26_at_4.58.50_PM.png?ex=69a213d4&is=69a0c254&hm=a921bb1e0cbf27786fd664adf886ee9554c3d85501ab7a48c650ec4b90eb47c0& https://cdn.discordapp.com/attachments/1476700305088319629/1476700305600151808/Screen_Shot_2026-02-26_at_4.59.02_PM.png?ex=69a213d4&is=69a0c254&hm=fe851d78435beeef7c8537c39ac94d837d27abb201867672ded71bcc3f6a510d&

To resolve your login issue, contact Vapi support with a detailed report using the format below:

Email: your@email.com
Organization ID: [if applicable]
Issue: Unable to log in due to repeated 'Fraud Alert' messages
Screenshots: [attach your fraud alert emails]

Send this information to support@vapi.ai for a manual review, as recommended in the documentation for account-related issues. Reference: [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

I sent an email to support already and waiting to hear back. Also, I'm unable to change my password. https://cdn.discordapp.com/attachments/1476700305088319629/1476701573030609056/Screen_Shot_2026-02-26_at_5.03.36_PM.png?ex=69a21502&is=69a0c382&hm=f79233cd20c9115079a4e9b25e96db904507412552941de89984daf1f105e6af&

Hi Elastic, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.

Hey there, I'm having the same issue, can you please help me? Since 3-4 days.

Our client had to cancel their pitch meeting for seed funding. Who knows, but they might have lost a chance at $250K because if this "Fraud Alert" thing and not able to access the account. Plus the voice deprecation in tomorrow (March 1st). I feel terrible! I also reached out to Sahil on LinkedIn. Email: mo_vibes@hotmail.com

Hi Elastic, thanks for sharing your details. Our team will look into it and get back to you soon with an update.