Hello, I’m currently implementing your service using the SDK, but occasionally I receive the following error: “Rapid pace detected! Time for a brief cooldown.” I understand this may be happening because I’m using a pay-as-you-go account. However, my goal is to deploy this solution for multiple clients who will generate a high volume of daily requests. Could you please advise how this can be prevented or properly handled? Would upgrading to an Enterprise plan be necessary for this type of usage, or are there recommended configuration or rate-limit strategies I should implement? Thank you in advance.

To prevent rate limiting and support high-volume, multi-client deployments, upgrading to a Vapi Enterprise plan is recommended. Enterprise plans offer unlimited concurrency and higher rate limits, ensuring your production workloads are not interrupted by cooldowns or throttling. Action step: Visit your [Vapi Dashboard → Settings → Billing](https://dashboard.vapi.ai/settings/billing) to review and upgrade to an Enterprise plan for seamless scaling ([see docs](https://docs.vapi.ai/enterprise/plans)). Source: - [Enterprise Plans Documentation](https://docs.vapi.ai/enterprise/plans)

I requested support through the Spanish channel, and a guy who apparently is part of the staff contacted me and is charging me $100 USD for his assistance. If I need guidance, do I have to pay separately for it? https://cdn.discordapp.com/attachments/1476703800591909014/1477131661891342461/IMG_2231.png?ex=69a3a58f&is=69a2540f&hm=679bfe706b9b4b56331eb26519e1e23de96863a274e56f34448a7d4602037f50& https://cdn.discordapp.com/attachments/1476703800591909014/1477131662193197218/IMG_2230.png?ex=69a3a590&is=69a25410&hm=e10f683452401c592fceca053d40b2bc8720cabdc759940b11a2d18a5c495a93&

Please be aware of scammers. Our staff will never ask for money or payment to help resolve an issue. For your issue, we are looking into it.