I understand how frustrating that is especially be...
# office-hours
o
I understand how frustrating that is especially being locked out with over a dozen live assistants. Right now, this looks like a Trust & Safety hold that needs manual review. The fastest way to move it forward is reply directly to the original fraud alert email (keeps the ticket thread active). Include your account email + phone number IDs (if any). Ask specifically for escalation to Trust & Safety for manual verification I can help you draft a firm but professional escalation message to speed this up. If you would like?