warm-transfer-experimental — human audio not detec...
# office-hours
k
warm-transfer-experimental — human audio not detected on outbound transfer leg Using warm-transfer-experimental on Twilio. Agent dials out to a human team. Human picks up, but Vapi never detects their audio — so transferSuccess never fires and the caller never gets connected. The outbound leg is alive, human is there, but Vapi just can’t hear them. This only happens on certain inbound call setups where the vapi agent is forwarded call from a ring central number, directly calling the agent doesn’t cause this. Feels like a conference bridge / audio monitoring issue on Vapi’s end. Anyone seen this? What could be happening here?