error-assistant-did-not-receive-customer-audio
# support
h
Outbound calls ending with error-assistant-did-not-receive-customer-audio at ~15 seconds on every unanswered call We're running outbound campaigns via Telnyx SIP + Vapi. Calls that are answered work perfectly — AI converses, transfers, etc. But every call that goes unanswered dies at exactly ~15 seconds with call.in-progress.error-assistant-did-not-receive-customer-audio before the carrier voicemail can pick up (typically 25-30s). This means we can never reach voicemail. Out of 100 calls today, 46% ended this way. What we've tried (none fixed it): - Disabled HD Voice on all Telnyx numbers - Added G711A + OPUS codecs alongside G711U - Switched from voicemailDetection to the Voicemail Tool - Disabled voicemailDetection entirely - Increased beepMaxAwaitSeconds to 30 - Verified no ring timeout set on Telnyx side (timeout_1xx and timeout_2xx both null) Call IDs for reference: - 019cd051-a529-7000-907f-d496df2f5ebc - 019cd092-9ba1-755f-b88a-4ce146354bd2 - 019cd0a4-7239-700f-9b55-738153b69049 - 019cd0c4-6bb6-7668-bc39-b9a45816d574 Question: Is there a way to increase the internal ring timeout / audio wait threshold beyond 15 seconds so calls can ring long enough to reach voicemail? Is this configurable?