019cd39c-7f5a-799e-8288-4248e7e8db5f

i, Thank you for sharing the details. The ID you provided (019cd39c-7f5a-799e-8288-4248e7e8db5f) is a call ID, and that particular call ended because the caller hung up before the call could connect. Your agent (104e3c08-aefd-49ec-87b9-ed21c3f661d7) appears to be functioning normally. Over the past 3 days it has handled 81 calls with around a 90% success rate, including successful calls today. We also do not see any “cannot fetch agent” errors on our side. It’s possible the error may be originating from the application or integration layer. When you have a moment, please review your integration code. If the issue continues, please feel free to share a screenshot and any additional details, and we’ll be happy to take a closer look.