tool call
# support
a
Urgent: SMS and API tool calls are not completing, causing the assistant to remain silent until timeout. Idle message also didn't kick in. The API tool call itself is confirmed to have executed successfully, and a response was returned within a few seconds. However, the assistant never finished the tool call after the tool response. call ID 019cc4e7-a9bb-7117-ac62-772a2a4e8669 tool call timestamp: 1772830147820000000
v
For urgent assistant behavior issues like tool calls not completing, please report the problem to Vapi support using the following format:
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Call ID: 019cc4e7-a9bb-7117-ac62-772a2a4e8669
Timestamp: 1772830147820000000
Issue: Tool calls (SMS/API) not completing; assistant remains silent; idle message did not trigger
Expected: Assistant should respond after tool execution or trigger idle message
Screen Recording: [attach if possible]
This ensures your issue is prioritized and resolved efficiently. Reference: [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting) Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
a
Call ID: 019cc4e7-a9bb-7117-ac62-772a2a4e8669 Timestamp: 1772830147820000000 Issue: Tool calls (SMS/API) not completing; assistant remains silent; idle message did not trigger Expected: Assistant should respond after tool execution or trigger idle message
c
We have fixed the issue, please try again now