What I need is, when I adk the assistant to transfer the call to a human, it says a summary of what happened to the operator instead of simply fowarding the call or using a fixed massage, is there any turnaround, maybe my second twillio number directly connects with the external number and then i receive the audio, what can I do on this situation https://cdn.discordapp.com/attachments/1481615965384081528/1481615966025552033/image.png?ex=69b3f5e5&is=69b2a465&hm=dafc315e33fa3052b0e53ce6874ea9babfb96c01f7ffdbeafee4194fb3575698&

To have the assistant deliver a dynamic summary to the operator during a warm transfer to an outside number (using Twilio), configure your

transferPlan

like this:

json
"transferPlan": {
  "mode": "warm-transfer-with-summary",
  "summaryPlan": {
    "enabled": true,
    "messages": [
      { "role": "system", "content": "Please provide a summary of the call." },
      { "role": "user", "content": "Here is the transcript:\n\n{{transcript}}\n\n" }
    ]
  }
}

This will ensure the operator hears a summary of the call before being connected. For more details, see the documentation I have found: https://docs.vapi.ai/call-forwarding. Source: - [Call Forwarding Documentation](https://docs.vapi.ai/call-forwarding)

Hi, apologies for the delay. Could you please provide us with a call ID so that we can look into this further?