Problem Telnyx Vapi
# support
u
Telnyx SIP trunk is sending inbound INVITEs to sip:c845c44d8a3047cb80c7a2959c4f01a7@sip.vapi.ai, while the Vapi phone number ID shown in dashboard is c845c44d-8a30-47cb-80c7-a2959c4f01a7. Telnyx UI for Translated Number does not preserve hyphens. Vapi returns 200 OK and then sends BYE after ACK. Can you confirm whether the non-hyphenated form is supported, or provide the exact SIP URI/format Telnyx should target for this phone number?
v
Vapi expects the SIP URI to match the phone number ID (with hyphens) as shown in your dashboard. Set the "Translated Number" in Telnyx to:
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sip:c845c44d-8a30-47cb-80c7-a2959c4f01a7@sip.vapi.ai
The non-hyphenated form is not documented as supported. Ensure the SIP URI includes hyphens to avoid routing issues. For reference, see the official [Vapi Telnyx SIP integration guide](https://docs.vapi.ai/advanced/sip/telnyx). Source: - [Vapi Telnyx SIP integration guide](https://docs.vapi.ai/advanced/sip/telnyx)