Dear VAPI Support Team, I hope you are doing well. I am currently facing an issue logging into my VAPI account and would appreciate your assistance in resolving it. Whenever I attempt to log in from my desktop, my credentials are marked as invalid. However, when I use the “Reset Password” option, I receive a reset link, but instead of allowing me to create a new password, it automatically logs me into my account in the browser. This has created a situation where I am unable to properly reset my password or log in using my credentials on other devices. Could you please help me resolve this issue or guide me on how to successfully reset my password and regain normal access to my account? Thank you for your time and support. Best regards, Seniyal Jasani

Sorry to hear about the issues you are having with account access! Please provide the email address associated with the account and we will take a look in the backend to find any issues.

Thank you for reaching out, Seniyal. Since your password reset link logs you in automatically instead of letting you set a new password, the best next step is to contact Vapi Support directly for account-specific help. You can submit your issue at: [https://docs.vapi.ai/support](https://docs.vapi.ai/support) This will ensure your case is handled securely and promptly by the support team. If you need to check for any ongoing service issues, you can also visit [https://status.vapi.ai/](https://status.vapi.ai/). Source: - [Vapi CLI Authentication Documentation](https://docs.vapi.ai/cli/auth)

Hi Seniyal, Thanks for reaching out — happy to help here. Once you are logged into your account, you can update your password directly from your profile settings using the link below: [https://dashboard.vapi.ai/settings/profile](https://dashboard.vapi.ai/settings/profile) On that page, just below your email address, you’ll see a “New Password” field. You can use that to set a new password for your account. After updating it there, you should be able to log in normally across devices using your new credentials. Please let us know if you run into any issues or if this doesn’t resolve it — we’re happy to assist further. Best, Vapi Support