To: Vapi Trust & Safety Team Account Email: mlatapi@hotmail.com Issue: Received Fraud Alert / Authentication & Call Risk flag when trying to log in Screenshot attached https://cdn.discordapp.com/attachments/1483532795899809845/1483532796457783326/Vapi_Login_error.png?ex=69baef15&is=69b99d95&hm=984ef2d9e5bf6576c8764123a983e4c91d993eb3914783ec5d2395bf8a3c31be&

To resolve your login issue, please submit your email address and a screenshot of the error (which you've already prepared) to Vapi Support using their recommended format:

Email: mlatapi@hotmail.com
Issue: "Sign in failed - auth operation request denied" with Fraud Alert / Authentication & Call Risk flag
Screenshot: [attach your screenshot]

Send this information via the [Vapi Support page](https://docs.vapi.ai/support) for the fastest resolution, as outlined in the documentation. Sources: - [How to Report Issues Effectively – Vapi Documentation](https://docs.vapi.ai/issue-reporting) - [Vapi Support](https://docs.vapi.ai/support)

For security reasons, the platform does not allow accounts registered with Hotmail addresses. We kindly request you create a new account with Gmail address or another supported email provider.

Okay, will do. Please let me log in just once so I can back up my prompts and agents.

Please share you gmail that we can link to your original account

mlatapi@controlxqr.com

Thank you for sharing, we are looking into this.

thanks, is there a document to learn how to do that?

You’ll need to log in and update your email from the dashboard settings. Let us know if you run into any issues. https://cdn.discordapp.com/attachments/1483532795899809845/1486113607367393490/image.png?ex=69c452a6&is=69c30126&hm=84d223b5c3517a48b20829f5ba135adeedd73f6ee31a8757a3f5c14534484535&

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