i cant add a payment method
# support
o
I am trying to add my Card so i can reload credits but it keeps giving me an error
v
To resolve your payment method issue, please report it to Vapi support with these details:
Copy code
Email: [your login email]
Organization ID: [find in dashboard.vapi.ai/org/settings]
Issue: Unable to add card for reloading credits – error appears
Screenshot: [attach error screenshot]
This will help the support team quickly investigate and resolve your problem. For more details, see the [issue reporting guide](https://docs.vapi.ai/issue-reporting). Source: - [Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
m
did you try refreshing / logging out? Dashboard is often finicky for me and that usually solves a lot of random errors
c
Hi, could you please send us a screenshot of the error you're facing? Best, Vapi Support
s
Hi, can you please click the check-mark after adding your card? I've attached an image for reference.