Vapi is the Voice AI platform for developers.

Vapi AI

**The error `pipeline-error-eleven-labs-vapi-voice-disabled-by-owner` means the Eleven Labs voice service is disabled by the owner.**  
To handle this in your Vapi assistant, you can add a hook to detect this end reason and take action, such as notifying your team or transferring the call.  
Here’s an example hook configuration:

```json
{
  "hooks": [
    {
      "on": "call.ending",
      "filters": [
        {
          "type": "oneOf",
          "key": "call.endedReason",
          "oneOf": ["pipeline-error-eleven-labs-vapi-voice-disabled-by-owner"]
        }
      ],
      "do": [
        {
          "type": "say",
          "exact": "The voice service is currently unavailable. Please try again later."
        }
      ]
    }
  ]
}
```
For more details, see the [Vapi changelog](https://docs.vapi.ai/changelog/2025/6/9).

Source:
- [New Call End Reason pipeline-error-eleven-labs-vapi-voice-disabled-by-owner](https://docs.vapi.ai/changelog/2025/6/9)

Please confirm if you are facing error: `pipeline-error-eleven-labs-vapi-voice-disabled-by-owner`
if yes, please check your subscription and API key is active, create a new ElevenLabs API key with unrestricted permissions. If you prefer to create a restricted key, make sure it includes the **“voice”** permission and any other permissions VAPI may require.

To create an unrestricted key, simply generate a new key and turn off the **“Restricted key”** toggle

If issue persist, share your call id. We will look into that

I think you should try import another voice or either your elevenlabs sub is over?