Dear VAPI Support Team, I hope you are doing well. I am writing on behalf of Vision Freedom Academy regarding unauthorized charges that have been deducted from our account over the past three months (January, February, and March). We had officially discontinued the use of your services in December and removed our payment card from your platform. No further authorization was provided for any billing beyond that point. Despite this, charges have continued to be processed, which is both unexpected and concerning. For your reference, the charges were made using the following card details: Cardholder Name: Harpreet Singh Sandhu Last 4 Digits of Card: ****8082 Please note: Services were terminated in December Payment method was removed from your system No active subscription or billing authorization exists from our end Charges were still applied for January, February, and March We kindly request the following actions: Immediate investigation into these unauthorized transactions Full refund of all charges applied post-December Written confirmation that all subscriptions and billing have been permanently cancelled Assurance that no further charges will be made If this matter is not resolved promptly, we will be required to escalate the issue through our bank and initiate a formal dispute process. We would appreciate your urgent attention to this matter and expect a resolution at the earliest. Kind regards, Vision Freedom Academy Accounts & Management Team

Hi Harpreet, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.

the account was created and closed my marketing team and now they don't have the access neither do i

Hi Harpreet, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.

bybvision@bookyourbrands.com

Hi Harpreet, I can't see any account in our database using that email address. Could you please double-check it? https://cdn.discordapp.com/attachments/1486277798439161928/1487092325149839531/image.png?ex=69c7e227&is=69c690a7&hm=e4c3a130e03358c293cd0a16c0b1daa5011de6be57ddedd50133722029693042&

that email was used by marketing team and later they closed the account and email i am attacthing my bank screen shot here https://cdn.discordapp.com/attachments/1486277798439161928/1487314869152780388/7d3de317-6dbe-4435-a980-91f402099609.png?ex=69c8b169&is=69c75fe9&hm=1e6e4f6ccb53d0eb650c263c9d58c0c94433ebe209698413440d37b2969a3f9b& https://cdn.discordapp.com/attachments/1486277798439161928/1487314869672870051/f6d0c745-181b-4232-8b09-0e06b64880bd.png?ex=69c8b169&is=69c75fe9&hm=a7fc495df4df9d923786f1af7948b467d59711b0bd12824bc288e54a764bfd6a&

Hi, can you check if this is your email: labs.sentient.hemang@gmail.com?

@Praveen hello sir I'm also facing the same problem please help me 🥺🙏🏻 I urgently need help regarding an accidental charge of $50 on my account. I had just created a new account and was only testing my card with a coupon. I did not intend to purchase any credits. The transaction happened without OTP confirmation on my end. The credits are completely unused (0 usage), and I have no experience using Vapi AI yet. I kindly request you to please review this and process a full refund as soon as possible. This is very important for me. Please let me know if you need any details from my side. Thank you.

Hi Buisness rash, Can you provide me your vapi email address.