Example call ID: 019d676d-964c-7667-9061-59b22af28d1b The call connects and the AI responds as usual. However, when we end the call it is not showing up with the transcript etc. in the Vapi dashboard. The ended reason is also "Unknown" but should be "Customer ended call". We aren't receiving end of call events to our webhook for this call either.

Action Required: Since your call's ended reason is showing as "Unknown" and not saving transcripts or triggering webhooks, the recommended next step is to contact Vapi support with your call ID and account email for investigation.

text
Call ID: 019d676d-964c-7667-9061-59b22af28d1b
Issue: Ended reason is "Unknown", no transcript or webhook events

You can reach support via the [Vapi support page](https://docs.vapi.ai/support). According to the documentation, this is the best way to resolve unknown call errors. Source: - [Call ended reasons](https://docs.vapi.ai/calls/call-ended-reason)

We're investigating this and will soon get back to you.

Hi I am having the same problems, calls when finished show Unknown status that later change to Call.in.progress.sip.completed no cost, not any information inside. I am having this problem with two different assistants

Hi, could you please share some of the affected call IDs?

019d678c-ddc1-7000-8098-cbdd43052d5c, 019d6785-7a7e-7667-915a-4ca18d13f751, 019d6784-5408-7000-8abc-91e34cfd39a1, 019d6776-c019-7ffc-baf3-a2be44b6cf4c, 019d6773-52f1-7000-82ba-8cbf84be3f0a if you need more, please let me know i have almost 10 more with the same problem

Same issue here since around 2 hours. All calls have ended reason "Call.in progress.twilio completed call" Example call id: 019d6762-9e13-7220-a361-1ea9adab93dc

yes more less same time 2 hours ago

me neither, mine is 019d6785-5922-7667-9158-2fd99122b5d2 with ended up reason like this "call.in-progress.sip-completed-call"

hi, same issue here started ~ 2 hours ago (call.in-progress.sip-completed-call) using byo sip trunk 019d6779-4db8-7002-ace1-819e6b9ae5fc 019d677b-0c27-7883-b1f5-c699047e2574 019d677b-b4ee-7883-b1fc-625f53635edb 019d6777-f5b4-7000-8979-e2bcea8556fc end-of-call-report and when we GET the call after the call ends, artifacts / duration / cost/ transcript etc are all empty (even though they must be present) first time seeing these

i'm getting the same Problem...The Call Id Is..019d6782-a3fa-7000-89e1-26d0647865b4 019d6782-a3fa-7000-89e1-26d0647865b4 019d6774-2c7f-7990-9e9e-95f712cdde76.. and i have many more too..

Thanks for letting us know. We're looking into this.

yeah none of my calls are saving, now it all just says unknown

we are also facing same issues, not just in twilio, sip providers such as sipgate, easybell aswell,

same here

we are facing the same problem

same here

telnyx same problem

this is a serious issue guys. Our customers are sturggling to close loop on thei calls. This has been from several hours

same here! please solve it!!!!!!

same here call.in-progress.sip-completed-call

For me it's working again since exactly 1h

it's looks like new calls are coming ok, but old calls are in the same status, no info, so this brakes our figures in Dashboards and reports, are you going to restore this info?

We're aware of an ongoing issue affecting some calls and our team is actively working on resolving this and processing the backlog.

hi, @Shaunak any news about the issue? it has started happening again call ids: 019d917f-1201-7000-886e-3a942c9da0d3 019d9185-6ffc-7220-b143-28a421f7dccb 019d9180-8340-744d-bbc8-0d9142965294