We are currently facing a production issue. Over the past 3 hours, all calls are showing the status "call.in.progress Twilio completed", and no further state transitions are occurring. Example Call IDs: 019d67ac-c16b-7662-ab8f-6890875ce2d8 019d67a3-834e-7000-8b50-f34007bca231

I have also the same problem, can someone from VAPI resolve the issue quickly ???

everyone has this problem, no recordings or transcriptions are being saved or created anywhere,

Same issue here.

Hey if multiple people are seeing this at the same time, it’s very likely a Vapi-side incident or Twilio callback delivery issue, not your individual setup. Twilio only sends the final completed state via status callbacks, so if Vapi isn’t receiving/processing those webhooks, calls will stay stuck in “in progress” with no logs or recordings I’ve handled this before happy to help you set up fallback logging and verify webhook delivery so your production doesn’t go blind during outages @heeba @Gama @Hunter J. King @cc_0844

same problem in other sip providers such as sipgate, easybell not just in twilio

@User we need a quick fix please, thanks to check this asap

019d679f-bc1b-7883-b362-dc1e3be91e8b 019d679e-4128-7000-8926-95a19049b6ec 019d679d-71b0-7000-8bc0-d0a31128713d 019d679c-802b-7000-8914-6a95dc80b9b1 019d67c5-75b0-7000-917a-44a9fd5bf618

same

If anybody is interested to give a try in Xpectrum, happy to invite you

Hi Heeba, Can you pleas switch to SIP twilio config and check if you are still facing this issue? https://docs.vapi.ai/advanced/sip/twilio