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URGENT - Call.in progress.sip completed call
# support
a
hi, calls are not being finished properly + all transcripts are missing from post call webhook json... pls fix asap
n
same here, lots of people facing same issue @User @User
s
Hi, thanks for reaching out.
We're investigating this issue. Could you please send some of the affected call IDs?
n
019d679f-bc1b-7883-b362-dc1e3be91e8b 019d679e-4128-7000-8926-95a19049b6ec 019d679d-71b0-7000-8bc0-d0a31128713d 019d679c-802b-7000-8914-6a95dc80b9b1 019d67c5-75b0-7000-917a-44a9fd5bf618
@Shaunak
thanks a lot
y
same, 100% of my calls are in-progress both inbound and outbound
for the last 3-4 hours
019d6811-f909-7667-97ad-e773ed625535
p
I have the same issue
Afected call IDs: 019d6825-805f-7000-8cac-90fea1167552 - 019d682d-772c-7000-9050-5e610ab09df4 - 019d6832-3270-7000-8bb8-c63f4a24531d - 019d683e-dba6-7990-a889-2b2abea44142 - 019d6840-5e53-7dd5-b0dd-17ce545365e4 - 019d685a-319b-7331-9e41-d38c9e769bad + all new calls, even vapi test calls @User
p
@Shaunak any ETA you can provide for this issue?
s
@User atleast provide when you able to fix that issue
j
We're at 4 hours now - any ETA on fix?
j
same here, reported by mail but with no answer. Also expecting ETA.
s
If anybody is interested to give a try in Xpectrum, happy to invite you
you can set up the same agent in a few minutes, and have the faster, cheaper better experience
b
it's been several hours and still the services are not up. Our customers are really struggling to close loop on their calls
i
@Shaunak Hi, I’m having the same issue. Calls appear to stay “in progress” even after they’ve ended, so my customers don’t have access to any data like transcriptions. I appreciate you’re busy, but is there an ETA on a fix?
a
I have the same problem
b
@Vapi are you looking into this?
this is a major outage and you are quiet about tii
c
Hi there, Thank you for reaching out! We're aware of an ongoing issue affecting some calls and our team is actively working on resolving this and processing the backlog. Affected calls should update once the queue clears. New calls are being processed correctly, so any calls made going forward should reflect accurate data. We appreciate your patience and apologize for the inconvenience. Best regards, Vapi Support
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