My account is stuck in a loop. My balance is -0.06 and my wallet is frozen. I have tried attaching a physical card manually on both desktop and mobile (cellular data), but it is being declined by Stripe before it even hits my bank. My account email is: lellelitogaming@gmail.com Can you please manually clear the "Frozen" flag or reset my billing state so I can add my card? Thanks! I included a image of the error message. https://cdn.discordapp.com/attachments/1491186626351726733/1491193803665707098/Screenshot_2026-04-07_at_23.51.36.png?ex=69d6cdf3&is=69d57c73&hm=8f4b2026fe3e9f67f623d0baa60fed7b6a0c2c3c4f333df8879a59ddabfb7c6b&

Hi there, Thank you for reaching out!

Hi! Thanks for the reply. Regarding the email: The account is definitely lellelitogaming@gmail.com. It is listed as the Org owner in my dashboard. Regarding the bank: I have already checked my bank app and spoken with them—they see zero attempted charges. The Issue: Because my balance is -0.06, Stripe is auto-declining the 'Card Attachment' before it even pings my bank. This is a known Stripe 'Radar' block for accounts with negative balances. Could you please have a developer or billing admin manually 'unfreeze' the wallet or clear the pending -0.06 so I can successfully attach the card? I just need the Stripe 'Customer ID' to be cleared so it stops auto-declining.

Hi, We're still unable to locate the account on our end. Could you please share your Organization ID?

Having the exact same issue. Doesn't look like vapi is much help judging by them not even being able to find your account wow